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Comms Coach Podcast
Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and improvement. They share valuable insights, techniques, and best practices to help today's trainers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training or QA programs in your center or school, get ready to embark on a journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.
Comms Coach Podcast
Season 3 Episode 1: Tipi Brookins
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This week on the Comms Coach Podcast, host Lori Henricksen sits down with public safety communications leader Tipi Brookins to discuss wellness, culture, and retention in 911 centers. Tipi shares her personal journey into dispatch and reflects on both toxic and thriving workplace environments. Together, they explore why true wellness goes beyond EAP programs or “pizza and donuts” and instead requires trust, psychological safety, and strong leadership. The episode highlights how training and QA can either support staff growth or harm morale when inconsistent or punitive. Tipi also shares practical, budget-friendly strategies leaders can implement immediately.
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