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Comms Coach Podcast
Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and improvement. They share valuable insights, techniques, and best practices to help today's trainers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training or QA programs in your center or school, get ready to embark on a journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.
Comms Coach Podcast
Latest Episodes
Season 3 Episode 3: GovWorx Education Team
Most people think they understand 911. They know someone picks up. What they don't know is everything that happens in the seconds after—and that gap, it turns out, costs more than anyone realizes. In this special episode recorded in honor of 91...
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Season 3 Episode 2: Teresa Burgamy
What if you could hand a high schooler a headset, put them in a simulated 911 center, and watch the moment they realize this job is nothing like they imagined? In this episode, host Lori Henricksen sits down with Teresa Burgamy—IT manager at Fr...
Season 3 Episode 1: Tipi Brookins
Pizza parties and themed dress-up days aren't a wellness program. And in this episode, host Lori Henricksen sits down with Tipi Brookins—Chief of Public Safety Engagement at GovWorks and former Chief of Staff at DC 911—to talk about what real w...
Season 2 Episode 6: Whitney Moore, Branding in 9-1-1
Most 911 centers never think about branding. Whitney Moore thinks that's a mistake—and this episode might just change your mind too. Host Lori Henricksen sits down with the Communications Manager at Northwest Emergency Communications Center in ...
Season 2 Episode 5: Eric Guerrero, From Classroom to Command Center
What if the 911 dispatcher who takes your call tomorrow started learning the job in high school? In this episode, host Lori Henricksen sits down with Eric Guerrero—a professional 911 dispatcher and former student in one of the nation's first hi...
