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Comms Coach Podcast
Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and improvement. They share valuable insights, techniques, and best practices to help today's trainers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training or QA programs in your center or school, get ready to embark on a journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.
Comms Coach Podcast
Season 2 Episode 6: Branding 9-1-1: How Identity, Transparency, and Trust Shape Modern ECCs
In this episode of the CommsCoach Podcast, host Lori Henrickson sits down with communications leader Whitney Moore of Northwest Emergency Communications Center (Texas) discusses how intentional branding, transparency, and community engagement strengthen public trust, recruitment, and internal culture in 9-1-1 centers. Learn how ECCs can control their narrative, connect with the next generation, and build pride behind the headset.
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