.jpg)
Comms Coach Podcast
Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and improvement. They share valuable insights, techniques, and best practices to help today's trainers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training or QA programs in your center or school, get ready to embark on a journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.
Comms Coach Podcast
Season 2 Episode 1 Cassie Sexton CIT and Dispatcher Wellness
In this powerful episode, and even more powerful topic, Lori is joined by Cassie Sexton. Cassie has an extensive background in Law Enforcement, with the majority of her career dedicated to serving in the 9-1-1 Center. Presently, she holds the position of a Customer Success Executive at Mindbase, where her primary focus revolves around proactive wellness initiatives and resource provision for first responders through technological means. Cassie's desire for assisting first responders is deeply rooted in her personal journey of healing from Post-Traumatic Stress (PTS) through wellness practices, meditation, and recovery. Notably, she actively contributes and is a member of the North Carolina NENA Wellness Team, holds a position on the APCO International Health and Wellness Committee, as well as the National NENA Wellness Committee.
Cassie is also an instructor with the private company “21 CLETS” and instructs for other institutions in a variety of courses for dispatchers and civilians, emphasizing in wellness and burnout for line-level dispatchers, those in supervisory roles, Communication Training Officers (CTO), Crisis Intervention Training (CIT), and Peer Support Teams.
Be sure to follow us on LinkedIn: https://www.linkedin.com/company/comms-coach-podcast/