.jpg)
Comms Coach Podcast
Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and improvement. They share valuable insights, techniques, and best practices to help today's trainers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training or QA programs in your center or school, get ready to embark on a journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.
Comms Coach Podcast
Season 1 Episode 3 Kris Nichols - The CTO
Most dispatchers receive some type of floor training, hopefully receiving instruction from a Communications Training Officer. However, the role of a CTO varies across the US. A CTO makes such an impact on a new employee that this role is an essential part of not only the initial training, but in retaining great dispatchers who will contribute to the success of your team for many years to come. In this episode, Lori is joined by Kris Nichols, a CTO with New River Valley 9-1-1 Authority and has seriously been making an impact when it comes to promoting the professionalism and training necessary of our CTO.
Be sure to follow us on LinkedIn: https://www.linkedin.com/company/comms-coach-podcast/