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Comms Coach Podcast
Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and improvement. They share valuable insights, techniques, and best practices to help today's trainers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training or QA programs in your center or school, get ready to embark on a journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.
Comms Coach Podcast
Season 1 Episode 2 Halcyon Frank
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In this Comms Coach episode, Lori Henricksen is joined by Halcyon Frank, the Director of Training & Development for The Denise Amber Lee Foundation. Lori and Halcyon explore why consistent training and ongoing professional development matter in 9-1-1 dispatch. They discuss gaps in national standards, the role of virtual and in-person training, and how continuous learning strengthens performance, confidence, and career longevity.
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