.jpg)
Comms Coach Podcast
Welcome to Comms Coach, the podcast that delves deep into the world of training and quality assurance for 9-1-1. Your host, Lori Henricksen, is a veteran in the field with more than 30 years experience as a dispatcher, trainer and high school teacher who started one of the country's first 9-1-1 Dispatch programs for High School students in Las Vegas, Nevada. In each episode, a lineup of expert guests dive into the critical aspects of emergency communications training, quality assurance and improvement. They share valuable insights, techniques, and best practices to help today's trainers and the next generation of unsung heroes. So whether you're an experienced dispatcher, leader, trainer or simply curious about how to set up and run training or QA programs in your center or school, get ready to embark on a journey of knowledge, growth, and inspiration. This is Comms Coach, building the strength behind every call.
Comms Coach Podcast
Latest Episodes
Season 3 Episode 6: Don't Wait for the Application: Recruiting 9-1-1 Before Graduation, with Tara Vann
What if the next generation of 9-1-1 telecommunicators started learning the job before they ever filled out an application? In this episode, Lori Henricksen sits down with Tara Vann, Director of Jefferson County 9-1-1 in Kearneysville, WV, to t...
.png)
Season 3 Episode 5: Building the Career You Want with guest Lily Uranga
What does it actually take to go from student to supervisor in the 9-1-1 industry? In this episode of the CommsCoach Podcast, host Lori Henricksen sits down with Lily Uranga, a fire communications supervisor whose career she has watched unfold ...
Season 3 Episode 4: Benefits of Professional Organizations with guest Lee Ann Magoski
In this episode of the CommsCoach Podcast, host Lori Henricksen sits down with Lee Ann Magoski, Director of Emergency Communications for Monterey County, to discuss how professional organizations help 9-1-1 dispatchers, telecommunicators, super...
.jpg)